Mentor 2.0 Program Coordinator

Position: Mentor2.0 Program Coordinator
Location: Boston, MA
Hours per week: Full-Time (40 hrs. p/week)

Agency Description

At Big Brothers Big Sisters of Eastern Massachusetts (BBBSEM) we believe that every child deserves to have a mentor in their corner and to ignite and defend their potential. That’s why we are committed to promoting the healthy development of children through the nurturing of continuing, one-to-one friendships with caring responsible adults, supported by trained professional staff. To accomplish this we partner with schools, workplaces, and volunteers all over Eastern Massachusetts to bring our program and services closest to youth who need them.

Role Summary

As a Mentor 2.0 Program Coordinator you will play a unique role in shaping the growth of our Mentor 2.0 program model as we expand the number of youth we serve. Our Mentor 2.0 Program Coordinators are embedded within a local high school and work directly with students, school staff, and volunteer mentors to support and engage students through our program. During the school year, you will teach a 1-hour class several times a week, organize and host monthly mentor-mentee curricular events, screen and train volunteer mentors, and counsel both “Bigs” and “Littles” on making the most of their relationship. All in all, you will be the primary point of contact for youth, mentors, and staff in carrying out a curriculum aimed at helping youth achieve their potential and expand their pathways after high school.

This position will work closely with some non-native English speakers within our community and thus language capacity beyond English (especially Spanish) will be preferred. Due to the current COVID-19 pandemic the location for this position is remote but as schools re-open for in-person teaching Mentor 2.0 Program Coordinators will work out a plan to be present in schools again.


Key Responsibilities

  • Facilitate high impact relationships between ~ 100 mentee/mentor pairs, including monitoring participation; providing individualized attention; case management; proactively assisting relationships through regular communication, support, and advice; and identifying pairs who need additional support and implementing strategies to improve relationships
  • Document and track all support provided to participants; maintain high quality, timely notes on match progress in the program
  • Assess youth for participation in the program. Contact references and collateral persons connected with the interested party
  • Carefully and thoughtfully prepare each interested party in order to make them ready to participate in our agency mission and coordinate the “matching” process.
  • Lead weekly Mentor2.0 class for mentees at participating schools, including discussion of weekly curriculum
  • Lead orientations and trainings for teachers and mentees
  • Organize and staff multiple large scale and multi-faceted mentor-mentee events (i.e. career workshops, museum visits, end-of-year events), overseeing all logistics, content, and budgets, including evening and weekend commitments
  • Develop and manage relationships with teachers and administration
  • Track program participation, conduct pre-, mid-, and post-program evaluations
  • Support all aspects of program implementation and improvement and iMentor’s overall mission


Basic Qualifications

  • Bachelor’s degree with one or more years of work experience, preferably in youth development, volunteer or program management, and/or education with high school students
  • Availability to work a full-time schedule during school hours. Hours may sometimes include evenings and weekends
  • Access to reliable transportation – candidates will need to be able to attend meetings at their assigned school and our Boston office, as well as staff mentor-mentee events from 6-8pm on any weeknight
  • Familiarity with Microsoft Office and Google programs (excel, powerpoint, google slides, google calendar, etc.)
  • Ability to communicate with professionalism, assertiveness, and empathy to large groups and individuals verbally and in writing

Desired Qualifications

  • Bilingual Spanish-English skills preferred
  • Willingness to commit to a minimum of two (2) years in the role
  • Demonstrated comfort and ability to work with and motivate a wide variety of people, including high school students and professional adults, with a preference for candidates with experience in racially, ethnically, and socio-economically diverse urban and/or recent immigrant communities
  • Ability to successfully work independently and in a team environment.
  • Enthusiasm, creativity, a positive sense of humor, and a “can do” attitude.
  • Dedication to the high school and post-high school success of youth and a desire to help students determine the best pathway for themselves and their families..
  • Understanding of various post-secondary programs, including trade programs and college admission
  • Proven organization and time management skills to complete a high volume of varied responsibilities in a fast paced setting
  • Excellent strategic problem-solving ability with a positive, “can do” attitude
  • Excellent computer skills with knowledge of fundraising software a plus.

We respect, appreciate, and support diversity and inclusion in all aspects of our organization and believe that our organization is greatly enhanced when we unite people of diverse backgrounds, experiences, and perspectives. We are committed to a diverse workforce and we are an equal opportunity employer. BBBSEM does not discriminate against employees or job applicants on the basis of race, religion, creed, color, citizenship, national origin, age, sex, gender, gender identity/expression, sexual orientation, marital status, disability, genetic information, veteran status or any other legally protected basis, in accordance with applicable federal, state, or local law.

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